The following frequently asked questions should help you to clarify any doubts. If your question is not being answered, please feel free to contact us via email@example.com. We will be happy to answer you as soon as possible.
Orders & Shipping
I do not have a credit card or PayPal, are there other payment options?
That's no problem (in case you are from Switzerland), because you can easily order on account. It will be sent to you as a PDF by e-mail after completing your order. Usually. you have 14 days to pay the invoice. If for any reason it is not possible to meet this deadline, please let us know via firstname.lastname@example.org.
I have just ordered something from NIKIN, when can I expect the order to arrive?
Usually, the shipping time for orders is 2 to 4 days (applies to orders from Switzerland). Important to note is that it is 2 to 4 working days. This means that someone who orders on Friday or before a public holiday, must be aware of small delays. We also don't have any influence on what happens after we hand over the package to the post office. For various reason or problems at the post, orders may arrive a few days late. However, in most cases they are very reliable and on time.
I need a product faster than in the regular shipping time, what can I do?
Please contact us directly at email@example.com and make your request. We can not guarantee everything, but usually it is possible to fulfill your request. :)
I forgot to specify that my order will be a gift, can I do that afterwards?
In general, that should not be a problem. Please fill out the following form as soon as possible www.nikin-service.ch and mention which product (size, color, name, etc.) will be a present and which name should be on the tree certificate. Requests shortly after the completion of the order will be processed immediately. If your request is received days later, unfortunately we can no longer guarantee the correction because your order may already be on its way to you.
I want to redeem a discount code, how can I do that?
When ordering on your computer or laptop, after entering your address, a box called "gift card or discount code" appears, where you can type in your discount code. For orders via mobile phone, also after the address information, click on "Show order summary" to enter your discount code.
Where and from what are the products of NIKIN produced?
Where our products are made and what materials are used varies from product to product. Take a look at Product Information table for an overview of current production locations and materials used. It also contains information about our future plans and targets.
How can I sponsor a tree?
The exact procedure is described on the following page: Planting trees. For more information about our partner organisation OneTreePlanted who plant trees for us, go to their website at www.onetreeplanted.org.
Where are the trees planted?
Where your tree is planted depends on where it is needed the most. Therefore, your tree will be planted at the location where OneTreePlanted organizes its next tree planting campaign. However, you can always stay up to date with our Instagram and Facebook, OneTreePlanted and their website.
Can I visit my tree or at least take a picture of it?
Unfortunately no, because always at the end of the month, part of the revenue of all Tree-Product sales are given to OneTreePlanted, who then do not plant the trees immediately, but instead organise tree planting campaigns several times a year at the various locations. But our partner has some photos of tree planting on their website at OneTreePlanted Photos
Are trees planted for all NIKIN products?
Yes, a tree will be planted for each NIKIN Product.
I received a wrong product. What do I have to do?
We are all human and mistakes happen. But of course we exchange the wrong product immediately and apologize for the mistake. We ask you to return the wrong product to us (NIKIN GmbH, Sägestrasse 46, 5600 Lenzburg). It's very important that you send your order number and name on a sticky note when you send it back to us, so we can match the received package with your order. We will send you a new invoice where your return costs are deducted. Please inform us first about the problem via www.nikin-service.ch.
My received product has some flaws or is damaged. What can I do?
We always try to sort out production errors before shipping, but it can happen that mistakes are not noticed and damaged products are sent out. Please notify our customer service immediately via www.nikin-service.ch, ideally with a photo of the damaged product. Your damaged product will be replaced immediately and free of charge.
The product does not fit my size or I do not like the color. Can I exchange the product?
Yes, you can. You have the right to exchange any products within 14 days after placing your order by returning the product(s) you received to us and we will resend you the desired product(s). However, please not that the entire shipping costs must be paid by you. Please contact us directly via www.nikin-service.ch and explain your request.
I do not like the received product, can I send it back?
Although we regret that you do not like your product, you have the right to return the products to us within 14 days. You will be sent a new invoice in which the shipping costs are still included (according to our return policy). Please contact us directly via www.nikin-service.ch and explain your request.
IMPORTANT! : All exchanges or returns must first be processed through our service via www.nikin-service.ch
If you still have open questions or any other requests, please email to firstname.lastname@example.org or send us a message on WhatsApp +41 77 218 59 88 (only messages).